Our customer service is available Monday to Friday from 9am to 17pm.
Tél. : +32(0)81 22 11 58
Email : info@cafesdelahaut.be
21 Rue de l'Ange, 5000 Namur (BE)

FAQ

Customer service

How can I contact customer service?

Our customer service is available Monday to Friday from 9am to 17pm.

You can contact us by :

  • Phone : +32(0)81 22 11 58
  • Email : info@cafesdelahaut.be
  • Mail : Rue de l'Ange, 21 in 5000 Namur (Belgique)

Account

Why create an account?

On your first order on our website www.cafesdelahaut.be, we invite you to create your account. Your account allows you to identify and spend your next checkout process faster, but also benefit from a series of information (track your orders, your personal information, delivery addresses ...) and promotional offers.

How do I create my account?

To create an account click on the pavement "Create Account". Fill in the registration form and follow the instructions.

I forgot my password? My username? What can I do?

When you click on the "Connection" tab, you are prompted for your username and password. You have forgotten? Click "I forget my password or" forgetting my login. "Then we invite you to follow the instructions. Finally, you will receive an email as soon as possible covering all the requested information.

Order

How do I place an order via your website?

To order on www.cafesdelahaut.be, you must select the product of your choice and add it to your basket. Once you have made all your purchases, click the "basket" tab and follow the instructions.

If this is your first purchase on our site, we invite you to create an account. This account will allow you to identify and spend your next orders more easily.

How can I be sure that my order is well spent?

Once you have confirmed and paid for your shopping, we will send you an email confirmation of your order. This email will also serve as a summary of your order.

I have a problem when ordering. What can I do?

For any problem, please contact our customer service. The latter is available from Monday to Friday from 9am to 17pm.

You can contact us by:

  • Phone : +32(0)81 22 11 58
  • Email : info@cafesdelahaut.be
  • Mail : Rue de l'Ange, 21 in 5000 Namur (Belgique)

Payment

What are the different payment methods?

We accept card payments: Visa, Mastercard, Bancontact, Maestro, American Express.

My payment is secure?

You can order on our site safely. All your transactions on our site are guaranteed by the use of a secure payment module ( )

Delivery

Who is responsible for delivery?

All our deliveries are made by carrier.

What are the deadlines?

Delivery times vary depending on the country where the package is to be delivered. For Belgium, the packages are delivered within 24 to 48 hours.

What are the shipping costs?

Shipping fees vary depending on the country of delivery. Visit our delivery, price and terms page for pricing.

In which countries can I have my order delivered?

We supply mainly European countries. Do not hesitate to contact us for any special requests.

Can I pick up my order at the warehouse?

To avoid shipping costs, you can pick up your order at our warehouse at 17, rue Général Michel 5000 Namur. We will send you an email informing you that your delivery is ready and we will tell you when you can go get her.

I have not received my package. What can I do?

For any problem related to delivery, we recommend that you contact our customer service. The latter is available from Monday to Friday from 9am to 17pm.

You can contact us by:

  • Phone : +32(0)81 22 11 58
  • Email : info@cafesdelahaut.be
  • Mail : Rue de l'Ange, 21 in 5000 Namur (Belgique)

What's going on if I'm not at my home when the delivery goes hand me the package?

The deliverer will deliver your parcel day to the address you mentioned when you ordered. Your package will be delivered against signature. In case of absence, the driver will leave in your mailbox a transit advice and represent at delivery usually within 24 hours.

Privacy

What you use my personal information?

Your personal data contained in your account we serve only to maintain a good business relationship.

What do you do with my personal information?

Your personal data is protected and will in no case be given or sold to third parties.

See all